Shipping Information – Shop with Confidence

At Solid Scan­ner, we aim to make ship­ping clear and straight­for­ward. All ship­ments are sent on a Deli­ver­ed at Place (DAP) basis. This means ship­ping cos­ts are included up to the deli­very loca­ti­on, but for deli­veries out­side the EU, local import taxes, duties, and tariffs may app­ly. We recom­mend con­sul­ting a cus­toms expert on your side to under­stand poten­ti­al charges.

Overview

Delivery Times

tri­na­miX Devices & Reflec­tance standards

  • Ger­ma­ny: approx. 2 weeks
  • EU: approx. 3 weeks
  • Rest of world: approx. 4 weeks

Inno Spec­tra Devices

  • Depen­ding on model (see pro­duct detail page)
  • Approx. 4–12 weeks

What You Can Expect

  • Relia­ble ship­ping part­ners – We use trus­ted car­ri­ers to ensu­re your device arri­ves safely.
  • Track­ing included – Every ship­ment comes with a track­ing num­ber for full transparency.
  • Secu­re pack­a­ging & insu­rance – Your order is careful­ly packed and insu­red during transit.
  • Cus­toms cla­ri­ty – For deli­veries out­side the EU, import taxes/duties are the customer’s responsibility.

With Solid Scan­ner, you’ll always know when to expect your device and how your order is ship­ped — giving you the con­fi­dence to shop with peace of mind.

Shipping costs

Ger­ma­ny

  • Inno Spec­tra 25€
  • tri­na­miX 35€
  • Access­ories 20€

EU near (Den­mark, Net­her­lands, Aus­tria, Pol­and, Czech Repu­blic, France)

  • Inno Spec­tra 35€
  • tri­na­miX 45€
  • Access­ories 25€

Far EU (Esto­nia, Fin­land, Greece, Ita­ly, Luxem­bourg, Nor­way, Por­tu­gal, Swe­den, Spain, Slovakia)

  • Inno Spec­tra 55€
  • tri­na­miX 65€
  • Access­ories 35€

Euro­pe (UK, Switz­er­land, Nor­way, Ice­land, Alba­nia, Bos­nia and Her­ze­go­vina, Ser­bia, Mon­te­ne­gro, North Mace­do­nia, Slove­nia, Croa­tia, Koso­vo, Bul­ga­ria, Roma­nia, Ukraine)

  • Inno Spec­tra 95€
  • tri­na­miX 120€
  • Access­ories 35€

World near (USA, Cana­da, Turkey)

  • Inno Spec­tra 120€
  • tri­na­miX 180€
  • Access­ories 80€

Far world (other countries)

  • Inno Spec­tra 210€
  • tri­na­miX 250€
  • Access­ories 120€

Here are some com­mon ques­ti­ons about ship­ping & delivery:

FAQ / Frequently Asked Questions

Do I have to pay cus­toms duties or import taxes?
Yes, for deli­veries out­side the EU, local import duties, tariffs, and taxes may app­ly. The­se are not included in our ship­ping char­ges. We recom­mend working with a cus­toms expert or your local aut­ho­ri­ty to under­stand the cos­ts befo­re pla­cing an order.

Do you ship worldwide?
Yes, we ship glo­bal­ly. Deli­very times depend on your loca­ti­on and the device orde­red. Plea­se refer to the deli­very time sec­tion abo­ve for esti­ma­ted timelines.

How long will deli­very take?

  • tri­na­miX devices & reflec­tance stan­dards: Ger­ma­ny ~2 weeks, EU ~3 weeks, rest of world ~4 weeks.
  • Inno Spec­tra devices: 4–12 weeks depen­ding on the model (see pro­duct page).

How can I track my order?
All orders come with a track­ing num­ber. Once your order has ship­ped, you’ll recei­ve the track­ing details by email so you can fol­low your shipment.

What if my packa­ge is delayed?
We work with relia­ble ship­ping part­ners, but delays can some­ti­mes hap­pen due to cus­toms cle­arance or car­ri­er issues. If your deli­very takes lon­ger than expec­ted, plea­se cont­act us and we’ll help resol­ve the issue.

Is my order insu­red during shipping?
Yes. All ship­ments are careful­ly packed and insu­red to ensu­re your device arri­ves safely.