Shipping Information – Shop with Confidence
At Solid Scanner, we aim to make shipping clear and straightforward. All shipments are sent on a Delivered at Place (DAP) basis. This means shipping costs are included up to the delivery location, but for deliveries outside the EU, local import taxes, duties, and tariffs may apply. We recommend consulting a customs expert on your side to understand potential charges.
Overview
Delivery Times
trinamiX Devices & Reflectance standards
- Germany: approx. 2 weeks
- EU: approx. 3 weeks
- Rest of world: approx. 4 weeks
Inno Spectra Devices
- Depending on model (see product detail page)
- Approx. 4–12 weeks
What You Can Expect
- Reliable shipping partners – We use trusted carriers to ensure your device arrives safely.
- Tracking included – Every shipment comes with a tracking number for full transparency.
- Secure packaging & insurance – Your order is carefully packed and insured during transit.
- Customs clarity – For deliveries outside the EU, import taxes/duties are the customer’s responsibility.
With Solid Scanner, you’ll always know when to expect your device and how your order is shipped — giving you the confidence to shop with peace of mind.
Shipping costs
Germany
- Inno Spectra 25€
- trinamiX 35€
- Accessories 20€
EU near (Denmark, Netherlands, Austria, Poland, Czech Republic, France)
- Inno Spectra 35€
- trinamiX 45€
- Accessories 25€
Far EU (Estonia, Finland, Greece, Italy, Luxembourg, Norway, Portugal, Sweden, Spain, Slovakia)
- Inno Spectra 55€
- trinamiX 65€
- Accessories 35€
Europe (UK, Switzerland, Norway, Iceland, Albania, Bosnia and Herzegovina, Serbia, Montenegro, North Macedonia, Slovenia, Croatia, Kosovo, Bulgaria, Romania, Ukraine)
- Inno Spectra 95€
- trinamiX 120€
- Accessories 35€
World near (USA, Canada, Turkey)
- Inno Spectra 120€
- trinamiX 180€
- Accessories 80€
Far world (other countries)
- Inno Spectra 210€
- trinamiX 250€
- Accessories 120€
Here are some common questions about shipping & delivery:
FAQ / Frequently Asked Questions
Do I have to pay customs duties or import taxes?
Yes, for deliveries outside the EU, local import duties, tariffs, and taxes may apply. These are not included in our shipping charges. We recommend working with a customs expert or your local authority to understand the costs before placing an order.
Do you ship worldwide?
Yes, we ship globally. Delivery times depend on your location and the device ordered. Please refer to the delivery time section above for estimated timelines.
How long will delivery take?
- trinamiX devices & reflectance standards: Germany ~2 weeks, EU ~3 weeks, rest of world ~4 weeks.
- Inno Spectra devices: 4–12 weeks depending on the model (see product page).
How can I track my order?
All orders come with a tracking number. Once your order has shipped, you’ll receive the tracking details by email so you can follow your shipment.
What if my package is delayed?
We work with reliable shipping partners, but delays can sometimes happen due to customs clearance or carrier issues. If your delivery takes longer than expected, please contact us and we’ll help resolve the issue.
Is my order insured during shipping?
Yes. All shipments are carefully packed and insured to ensure your device arrives safely.